Frequently Asked Questions (FAQs)
Welcome to the Tech & Wear Help Center!
Below you’ll find answers to some of the most common questions about our products, orders, and services.
1. What types of products do you sell?
We specialize in premium, stylish, and smart watches designed for modern lifestyles. Our collection includes digital smartwatches, classic analog watches, and hybrid timepieces for both men and women.
2. How do I place an order?
Placing an order is simple:
Browse our collection and choose your desired watch.
Click “Add to Cart” and proceed to checkout.
Enter your shipping and payment details, then confirm your order.
You’ll receive an email confirmation once your order is successfully placed.
3. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and bank transfers (where available).
All transactions are processed securely with end-to-end encryption.
4. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for selected regions. You can check at checkout if COD is available for your location.
5. How long will my order take to arrive?
Delivery times vary based on your location:
Local Orders (within Pakistan): 3–5 business days
International Orders: 7–14 business days
You’ll receive a tracking link once your order has been shipped.
6. How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email or SMS.
You can use that number to track your shipment directly on our website or through the courier’s tracking page.
7. What is your return policy?
We accept returns within 7 days of receiving your order — as long as the item is unused, unworn, and in its original packaging.
For full details, please visit our Return & Refund Policy page.
8. My product arrived damaged — what should I do?
We’re sorry to hear that! Please contact us within 48 hours of delivery at [returns@techandwear.com] with photos or videos of the damage.
We’ll review the issue and arrange a replacement or refund promptly.
9. Do your watches come with a warranty?
Yes, all our products come with a 1-year limited warranty covering manufacturing defects.
The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
10. How can I contact customer support?
You can reach our support team through:
Email: [support@techandwear.com]
WhatsApp: [WhatsApp chat button on the website]
Contact form on the Contact Us page
We typically respond within 24 hours.
11. Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of placement, provided they haven’t been shipped yet.
Once shipped, cancellation is not possible, but you can return the item after delivery.
12. Do you ship internationally?
Yes! We offer worldwide shipping.
Shipping charges and delivery times may vary based on destination.
13. Are the products authentic?
Absolutely. All products sold on Tech & Wear are 100% original and undergo strict quality checks before shipment.
14. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media to stay updated on exclusive deals, flash sales, and special offers.
15. How do I clean and maintain my watch?
Use a soft, dry cloth to clean your watch regularly.
Avoid contact with water, perfume, and chemicals unless your watch is specifically labeled as water-resistant.
Still Need Help?
If your question isn’t listed here, feel free to contact us anytime at [support@techandwear.com] — we’re always happy to help!
